Welcome to the website of FAIR ROUTE PTE. LTD. (“Fair Route”, “we”, “us”, or “our”). By accessing or using our website, submitting an enquiry, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions.
Please read these Terms carefully before using our website or engaging with our services.
1. About Our Business
FAIR ROUTE PTE. LTD. is a Singapore-registered company engaged in B2B sourcing, wholesale trading, supply and distribution of electronic, household and related products.
Our services are primarily intended for wholesalers, retailers, distributors, businesses and other commercial buyers.
2. Products and Services
We provide sourcing, trading and supply solutions for electronic and household products based on customer requirements and product availability.
Product specifications, quantities, prices, availability, brands, delivery timelines and other commercial terms may vary depending on the product and order.
We reserve the right to update product information, availability and pricing without prior notice.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.
However, minor differences may occur between the information displayed on the website and the actual product, including differences in packaging, appearance, specifications or manufacturer-supplied information.
Customers are encouraged to confirm product specifications and commercial terms with us before placing an order.
4. Orders and Quotations
All enquiries, quotations and orders are subject to product availability and our acceptance.
A quotation or price provided by us does not constitute a final confirmation of an order unless expressly confirmed by Fair Route.
An order shall be considered accepted only after confirmation by Fair Route through an appropriate communication channel, such as email, written confirmation, invoice or other official communication.
5. Pricing and Payment
Prices for products and services will be communicated through the website, quotation, invoice or other official communication, as applicable.
Unless otherwise agreed in writing, payment must be made according to the payment terms specified in the applicable quotation or invoice.
Payments made through our website or payment gateway may be processed by third-party payment service providers. We do not store customers’ complete payment card details, passwords, PINs or other sensitive payment credentials on our website.
6. Delivery and Shipping
Delivery arrangements, shipping charges, estimated delivery timelines and other logistics-related terms may vary depending on the product, order quantity, destination and agreed shipping method.
Any delivery timeline provided by us is an estimate unless specifically confirmed otherwise in writing.
Delays caused by shipping carriers, customs authorities, government restrictions, natural events or other circumstances beyond our reasonable control shall not be considered a breach of these Terms.
7. Cancellation and Refunds
Cancellation and refund eligibility may depend on the product, order status, supplier conditions and the terms agreed at the time of purchase.
Where cancellation or refund is permitted, the applicable terms will be communicated to the customer or stated in the relevant quotation, invoice or order confirmation.
Refunds, where approved, will generally be processed using the original payment method or another method agreed with the customer.
Processing times for refunds may vary depending on the payment provider or financial institution.
8. Product Returns and Issues
Customers should inspect products upon delivery and notify us as soon as reasonably possible if products are damaged, defective, incorrect or materially different from the agreed order.
Any return, replacement or refund will be subject to verification and the applicable terms of the order, product or supplier.
Products that have been altered, damaged through misuse, improperly installed, or otherwise handled contrary to the manufacturer’s instructions may not be eligible for return or replacement.
9. Customer Responsibilities
Customers are responsible for providing accurate information when making an enquiry, placing an order or requesting a quotation.
This includes accurate business information, billing information, delivery details, product requirements and contact information.
We shall not be responsible for delays, losses or additional costs resulting from inaccurate or incomplete information supplied by the customer.
10. Website Use
Customers must use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of the website.
- Copy or reproduce website content without our prior written permission.
- Use our website or information for activities that violate applicable laws or regulations.
11. Intellectual Property
All content appearing on this website, including text, graphics, logos, images, designs, trademarks and other materials, is owned by or licensed to FAIR ROUTE PTE. LTD., unless otherwise stated.
You may not reproduce, distribute, modify or commercially exploit our website content without our prior written permission.
12. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, technology providers and other service providers.
Your use of such third-party services may also be subject to the terms and policies of the respective third-party provider.
13. Limitation of Liability
To the maximum extent permitted by applicable law, FAIR ROUTE PTE. LTD. shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website, delays in delivery, third-party services, or circumstances beyond our reasonable control.
Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
14. Force Majeure
We shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, government actions, changes in law, war, civil unrest, strikes, transportation disruptions, supply shortages, technical failures or other unforeseen events.
15. Privacy
Your use of our website and submission of personal or business information is also subject to our Privacy Policy.
We may collect and process information necessary to respond to enquiries, process orders, provide products and services, process payments and communicate with customers.
16. Changes to These Terms
FAIR ROUTE PTE. LTD. reserves the right to update or modify these Terms & Conditions from time to time.
Any updated version will be published on this website with the revised “Last Updated” date.
Your continued use of the website after such changes are published constitutes your acceptance of the updated Terms.
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any dispute, claim or matter arising out of or in connection with these Terms and Conditions or your use of our website shall be subject to the exclusive jurisdiction of the courts of Singapore.
18. Contact Us
If you have any questions regarding these Terms & Conditions, our products, orders or services, please contact us through the contact details provided on our website.
FAIR ROUTE PTE. LTD.
UEN: 202144127G
101 Upper Cross Street, #05-57,
People’s Park Centre,
Singapore 058357
Website: fairroutesg.com